Term and Conditions

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Please read our booking terms and conditions carefully before booking as these booking conditions shall be deemed to have been accepted by you when you have paid for a reservation, whether via an online booking or by completion of our booking form. All Packages will have been tailor made to your requirements and the price quoted will be in Vietnam Dongs (VND) or U.S. Dollars (USD). All-inclusive items will be itemized.

  

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 CONTRACT 

JG Golf Vietnam JSC (VAT: 0106666495) acts as a Tour Operator in securing and booking all land tour services which are provided by others as independent contractors. The contract entered into is between JG Golf Vietnam JSC and you the client. The contract is only effective once the completed booking form and required payment have been received and written confirmation has been sent to the client. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

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BOOKING FORM 

The customer/company must complete, sign and return the booking form, which will be sent to you with the package quotation. The booking form then represents a contract between JG Golf Vietnam JSC and you, the client, plus all members of the party named on the completed booking form. 

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PAYMENT TERMS

In order for all your land arrangements to be arranged, a payment of 100% will be required from the total package price quoted. Please note that accommodation/hotels will require full payment with (7) days from your booking date. Failure to make the payment on the deadline, we will no guaranteed/secured your confirmation booking price to be up/increase for golfing/tournament/transportation/accommodation/guide/sightseeing as per your booking itinerary. Payment received by Bank-Transfer/TT/Cash payment/ only validation for your booking is confirmed.

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CANCELLATION

The client is advised to arrange holiday insurance to give protection in the event that the client is unable, for any reason, to take up the holiday package at the agreed time. The client should notify JG Golf Vietnam JSC of any cancellation immediately. Cancellation will be calculated from the day the written notification is received by the customer or company as a percentage of the net total tour price as shown plus any surcharges (e.g. ticketed air sectors, other penalties imposed by suppliers such as golfing’s & hotels):

  • Between 50 days to 31 days prior to departure: 50% of package price.
  • 30 day prior to departure or no show: 100% of package price.
  • Refunds will not be given for unused or cancelled services after the tour arrangements have commenced.

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BOOKING ALTERNATION

Rarely, for reasons beyond the control of JG Golf Vietnam JSC we have to cancel or alter arrangements made for the client- in this event, we will contact you as soon as possible to endeavor to find alternative accommodation.We will not accept consequential damages and liability is limited to a refund of monies paid. Should you request changes to the package before (30) days prior to the travel date then an administration fee of USD100.00 will be incurred. Changes to the package cannot be made less than (30) days prior to the travel date except with the discretion and approval of a JG Golf Vietnam JSC company director.

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COMPLAINTS PROCEDURE

In the unlikely event of a problem, all complaints must be received in writing before the end of the holiday package to enable any issues to be resolved. Please note that no correspondence can be entered into concerning complaints made upon departure or after your return home.

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LIABILITY

JG Golf Vietnam JSC accepts no liability for injury, loss, damage, accident, delay or inconvenience caused by any defect in the operation of any vehicle or conveyance or caused by the act, omission, neglect or default of any person engaged in transporting tour participants or in providing hotel accommodation or other tour services or caused by the criminal act of any person or caused by an event which is beyond the reasonable control of JG Golf Vietnam JSC. If any tour request or service cannot be provided by JG Golf Vietnam JSC due to events beyond our control or equivalent provided, then an appropriate refund of that proportion of the package will be refunded.

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DOCUMENTATION

For citizens traveling from U.S.A, Canada, Europe, China, UAE & England a full current passport is required; for all travelers please check with your appropriate Embassy if a visa is required. For car rental, all drivers must be over 25 years of age and have a full current drivers license.HANDICAPSeveral courses will require clients to be members of recognized golf clubs and hold an official handicap. Other courses have maximum handicap limits for guests. Please ask for further details if required as JG Golf Vietnam JSC accepts no responsibility for clients being refused golf if they cannot meet these requirements and would recommend that all clients carry their home official handicap certificates with them at all times should they be asked to produce evidence from any golf club upon playing.

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CADDIE

JG Golf Vietnam JSC cannot guarantee a Caddie at all clubs but will try there upmost to accommodate your request. Caddie fees will be included in your package and Caddie Tips will pay by the client after finish each 18-holes game (Minimum caddies tips is USD15).

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HANDICAP

Several courses will require clients to be members of recognized golf clubs and hold an official handicap. Other courses have maximum handicap limits for guests. Please ask for further details if required as JG Golf Vietnam JSC accepts no responsibility for clients being refused golf if they cannot meet these requirements and would recommend that all clients carry their home official handicap certificates with them at all times should they be asked to produce evidence from any golf club upon playing.

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NON-GOLFER

Non-golfers are most welcome by JG Golf Vietnam JSC, we would be more than happy to arrange an itinerary to suit the client’s requirements to coincide with the golf tour such a visiting local places of interest/sightseeing, city tours or shopping expeditions. 

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TOUR REPRESENTATIVE/GUIDE

Upon arrival, you will be met by a representative of JG Golf Vietnam JSC who will welcome you and your guests and provide all necessary information for your package. The representative will then stay with you during your trip as booked. The representative will be responsible for checking in and out at hotels and golf clubs and also arrange any non-golfer requirements. For your peace of mind please note that you will be given an out of hours emergency contact telephone number and answering service.

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TRANSPORTATION

All transportation standard services in the tour package/FIT/GIT are provided from Morning/pickup to 7 pm (19:00) daily. Over time transportation use to be additional charges, overtime charges fee is base on the hour/season/peak. Kindly sent us a request for overtime transportation use. 

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INSURANCE

Please ensure that you have full travel, medical, luggage, and cancellation insurance cover. JG Golf Vietnam JSC is not liable for loss, damage or theft of luggage or personal belongings or for personal injury, accidents or illness. Please check that you have adequate insurance cover for your trip.

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FUTURE BOOKING

Due to the high demand to play certain championship courses and attend future championship competitions, Hotel/Resort accommodation. JG Golf Vietnam JSC would recommend that you book well in advance and we will accept reservation for the 6 months in advanced. Please do contact us for more information or assistance.

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